Refund policy
At Shilara, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from our store. By using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect information to provide you with a better shopping experience, process your orders, and communicate with you. The types of information we may collect include:
- Personal Information: When you create an account, make a purchase, or contact us, we collect personal details such as your name, email address, shipping address, phone number, and payment information.
- Usage Data: We may collect non-personal information about your interaction with our website, such as IP address, browser type, device information, and browsing activity.
- Cookies: We use cookies to enhance your experience on our site. Cookies are small data files that store preferences and improve site functionality. You can adjust your browser settings to reject cookies, but this may affect your ability to use some site features.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including delivering products and sending order confirmations and shipping updates.
- To improve our website, products, and services based on your feedback and browsing behavior.
- To communicate with you, including sending promotional offers, newsletters, or important updates (you can opt out of marketing communications at any time).
- To process payments securely and prevent fraud.
- To comply with legal obligations and protect our rights.
3. Data Security
We take your privacy seriously and implement reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While no method of transmission over the internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your information.
4. Sharing Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties, except as necessary for the following purposes:
- To complete your order (e.g., sharing your address with shipping carriers).
- To comply with legal obligations, enforce our terms, or protect the rights and safety of Shilara and others.
- With trusted service providers who assist us in operating our business (such as payment processors, web hosting, and marketing services). These providers are obligated to protect your information and use it only for the purposes we specify.
5. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information by contacting us directly.
- Opt-out of marketing communications by following the unsubscribe link in our emails or contacting us to update your preferences.
- Request that we stop using cookies by adjusting your browser settings (note that this may affect certain website features).
6. Children's Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Email: shilara.connect@gmail.com
Phone: +919414660642
Thank you for choosing Shilara Jewels. Your privacy is important to us, and we are dedicated to safeguarding your personal information.
